CIX Markets. Where the client comes first.

System Overview Part 3

SECTION 3: LOGIN

RUNNING STREAMLINER FOR THE FIRST TIME

When the CIX Markets system is started up for the first time, users may be faced with a Security warning, to verify the Applet Certificate and that the application is from a trusted source.

Users should check the “Always trust  content from this publisher” and click “Run”.

After the system is loaded, a login page will appear.

CixTrader_Figure60_LoginPage

Figure 60 - Login Page

To login:

  1. Enter Login ID and Password.
  2. Click the drop down list and select the language the system is to be displayed in.
  3. Click on the server that the Login ID belongs to.
  4. Click the “Login” button to log in to the system.

*Steps 5 to 7 are only required for first time logins.

CixTrader_Figure61_FirstTimeLoginPasswordChange

Figure 61 - First Time Login Password Change

Next

5. In the corresponding text fields:
i.Enter the current password.
ii.Enter the new password.
iii.Re-enter the new password.
6. Click the “Submit” button to continue.

CixTrader_Figure62_PasswordChangeSuccessful

Figure 62 - Password Change Successful

NextBack

7.Click the “Close” button to complete the Change Password process.

Back

LOGOUT

To increase the security of an account, users should always logout properly using one of the two methods below:

Using the Menu Bar:

CixTrader_Figure63_SelectingLogoutFromTheConnectionMenu

Figure 63 - Selecting Logout from the Connection Menu

Next

Click Connection > Logout.

CixTrader_Figure64_LogoutConfirmation

Figure 64 - Logout Confirmation

NextBack

A logout confirmation will pop up. Click  the  “OK”  button to confirm the logout action.

CixTrader_Figure65_SuccessfulLogout

Figure 65 - Successful Logout

NextBack

Click the  “Close”  button to dismiss the dialogue box indicating a successful logout.

NextBack

Using the “X” button in the top-right hand corner.

CixTrader_Figure66_CloseWindowButton

Figure 66 - Close Window Button

Any other logout action other than the ones mentioned above will be considered as an improper logout, for example, if the network connection is lost. For these situations, it is likely that Login Alerts will appear the next time users try to log in to the CIX Markets system.

Refer to section 3.3 for further details.

Back

LOGIN OVERRIDE

IMPROPER LOGOUT

If users did not logout of the system properly during the previous session, a warning message will appear, notifying users of the situation and prompt users to re-enter their passwords to confirm the login.

CixTrader_Figure67_AccountAlreadyLoggedIn

To avoid this situation and to ensure the safety of the account, it is strongly recommended that users should always perform the logout procedure properly.

Please refer to section 3.3.2 for further details on the Login Override.

LOGIN OVERRIDE

If  there  has been an improper  logout, users will need  to  re-enter  the  password to override the previous login session in order to log in properly.

CixTrader_Figure68_LoginOverride

Figure 68 - Login Override

For a login override:

  1. Check the “Override” checkbox to override the last session.
  2. Ensure the login information is entered.
  3. Click the “Login” button.

However, if an override message pops up when a user is using the CIX Markets system, it  means  another  party  has  logged  in  using  the   user’s  account information,  and therefore terminating the current login session.

CixTrader_Figure69_InvalidUserSession

Figure 69 - Invalid User Session

Note: Such a situation is possible with a shared account, however, if this happens to a personal account, where no other person other than the account owner should have account access, then it is important for the user to contact his/her account provider or customer service agent immediately to understand the situation and to ensure the safety of the user’s personal account.

AGENT LOGGED IN

Accounts can be logged in to by both clients and agents. If a client has given authority and the password for their account to an agent, the agent can log in to a client’s account from the agent account.

In the situation where an agent is already logged in to the account of a client and the client also tries to log in to the same account, a login message pops up to inform the client that the agent is already logged in to the account.

CixTrader_Figure70_InvalidUserSession

Figure 70 - Agent is Logged In

Users  can  click the  “Close”  button to dismiss the  message; however, they will not be given the option to override the login by the agent and will have to wait until the agent logs off before they can log in to.