+44 (0)20 7614 4688 customerservice@cixmarkets.com

Frequently Asked Questions

Still can’t find the answer to your question? Please contact the Customer Service Team and we will endeavor to resolve your query as soon as we can.

What happens if I have placed a trade by mistake?

Trades placed online are immediately your responsibility. We would urge caution in pressing any confirmation buttons unless you are certain that you wish to proceed with the trade. If you do believe that you have made a genuine error, please contact a member of our dealing time immediately who will see if there is anything we can do to assist you.

I’ve moved address, what should I do?

To update your personal information,please live chat with us or send us an email from your registered email address. Please note that you may be asked to provide a proof of address from your new address registered.

Do you have a ‘hedging’ facility?

Yes, you can take long and short positions at the same time on the same product.

Margin Call Calculations.

For overnight trades, a necessary margin of 50 percent or above is required to maintain an overnight position. To carry positions over the weekend or market holidays, full margin is required. If full margin is not available then positions will automatically be liquidated at the closing market price until full margin is met for remaining positions. Positions will be closed out on a FIFO basis. With respect to day trades, whenever in a trading day the effective margin drops below 50 percent of the necessary margin, you will receive a warning email informing you of this. A further warning email will be sent to inform you if the effective margin drops below 30 percent. At 25 percent your positions will automatically be liquidated until margin requirements are fully met for remaining positions.

What types of order do you offer?

With CIX Markets you can always manage your positions with our range of orders. We offer Limits, Stops, If-Done and Good till time orders.

How can I manage my risk?

There are a number of ways of managing or reducing risk associated with trading. You can add stops and limits, you can reduce your position, you can open a hedge trade.

Is there Stamp Duty on CFDs?

Under current tax laws, CFDs are exempt from stamp duty.

How long can a CFD be held?

There is no expiry date on cash-based CFD products whereas in the case of Futures-based CFD products an expiry date will be specified.

What is a CFD?

A CFD is a contract for difference , which allows investors to have economic exposure to the movement in the price of a financial instrument without actually having physical ownership of it. CFD products are traded and quoted to perform in the same manner as the financial instruments since they are based on the underlying asset.

I don’t understand the product codes on the trading platform

Don’t worry. We understand that the product codes can be confusing. That is why we have created a guide to help you. Please see the Education page for a list of market codes and aliases.

Can you show me a worked example?

Yes, we have both CFD and FX trading examples. Please see the CFD and FX main menus.

What products do you offer?

We offer trading in Major and Minor FX Pairs, Commodities, Indices, Precious Metals and more. Please see our Market Information sheets for details.

How do I find the expiry dates?

Expiry dates can be found in two places. First is on our CFD market info page https://www.cixmarkets.com/cfd-market-info/. Second is on our trading platform under View>Product Facts.

How long have CIX been operating?

CIX Markets launched in 2015. CIX Markets is a trading name of City Credit Capital. City Credit Capital was formed in 2001 and has been fully authorised and regulated by the FSA (now FCA) since 2004.

Where are you located?

CIX Markets are headquartered in London: 12th Floor, 110 Bishopsgate, London, EC2N 4AY.

Who are you regulated by?

We are fully authorised and regulated in the United Kingdom by the Financial Conduct Authority (formerly the Financial Services Authority) under licence number 232015.

What does CIX Markets do?

CIX Markets provide online FX and CFD trading services to individual investors, traders, fund managers and other financial institutions.

CIX Markets. Where the client comes first.

CIX Markets. Where the client comes first.

Disclaimer
CFD and Fx trading can result in losses that exceed your deposits. Ensure you understand the risks.