Frequently Asked Questions
Still can’t find the answer to your question? Please contact the Customer Service Team and we will endeavor to resolve your query as soon as we can.
Trades placed online are immediately your responsibility. We would urge caution in pressing any confirmation buttons unless you are certain that you wish to proceed with the trade. If you do believe that you have made a genuine error, please contact a member of our dealing time immediately who will see if there is anything we can do to assist you.
To update your personal information,please live chat with us or send us an email from your registered email address. Please note that you may be asked to provide a proof of address from your new address registered.
Yes, you can take long and short positions at the same time on the same product.
For overnight trades, a necessary margin of 50 percent or above is required to maintain an overnight position. To carry positions over the weekend or market holidays, full margin is required. If full margin is not available then positions will automatically be liquidated at the closing market price until full margin is met for remaining positions. Positions will be closed out on a FIFO basis. With respect to day trades, whenever in a trading day the effective margin drops below 50 percent of the necessary margin, you will receive a warning email informing you of this. A further warning email will be sent to inform you if the effective margin drops below 30 percent. At 25 percent your positions will automatically be liquidated until margin requirements are fully met for remaining positions.
With CIX Markets you can always manage your positions with our range of orders. We offer Limits, Stops, If-Done and Good till time orders.
There are a number of ways of managing or reducing risk associated with trading. You can add stops and limits, you can reduce your position, you can open a hedge trade.
Under current tax laws, CFDs are exempt from stamp duty.
There is no expiry date on cash-based CFD products whereas in the case of Futures-based CFD products an expiry date will be specified.
A CFD is a contract for difference , which allows investors to have economic exposure to the movement in the price of a financial instrument without actually having physical ownership of it. CFD products are traded and quoted to perform in the same manner as the financial instruments since they are based on the underlying asset.
Don’t worry. We understand that the product codes can be confusing. That is why we have created a guide to help you. Please see the Education page for a list of market codes and aliases.
Yes, we have both CFD and FX trading examples. Please see the CFD and FX main menus.
We offer trading in Major and Minor FX Pairs, Commodities, Indices, Precious Metals and more. Please see our Market Information sheets for details.
Expiry dates can be found in two places. First is on our CFD market info page https://www.cixmarkets.com/cfd-market-info/. Second is on our trading platform under View>Product Facts.
You are able to reset your password yourself. When logging into your “My Account” section, there is a “Forgot Password” link. If you have forgotten the password to your trading account, please contact our Customer Service team on chat or phone and we will be happy to assist you.
Yes, you are able to hold more than one account. To apply for an additional account please contact a member of the Customer Service Team.
We are sorry to see you go. If you wish to close your account we require an email from your registered email account. We are unable to take verbal instructions on this.
You may email us from your registered email address. Alternatively, you can live chat with us or call our Customer Service Team and we will be happy to update your account.
Applications are best made online. Alternatively, you are able to download an application form and return it to us at accounts@cixmarkets.com. You may be asked to provide documents once your application has been received.
Safety of your funds
In accordance with Financial Conduct Authority (“FCA”) regulation, all client money* received by CCCUK will be ring-fenced in segregated accounts, and are therefore entirely separate from funds used to operate the firm. In the unlikely event of a default, rest assured client funds will be returned directly to your bank account rather than being treated as a recoverable asset by general creditors. All money held on behalf of clients is held in accounts with highly regulated banks with a global presence.
As a firm authorised and regulated by the FCA, clients of CCCUK are automatically protected by The Financial Services Compensation Scheme (“FSCS”). Customers of CCCUK would be eligible to make a claim to the FSCS for compensation up to a maximum of £85,000, in the unlikely event of the firm becoming insolvent.
*Only for clients of Retail classification. Clients of Professional or Eligible Counterparty classification are not protected by Client Money rules.
If you have any questions please contact City Credit Capital’s Customer Service team on +44 (0) 20 7614 4631.
Account applications will be processed within 24 hours (excluding weekends).
Funds will take 24 hours to clear through our bank and appear in your trading account. Please note that bank transfers may take a few days to arrive in our account.
No. CIX Markets will not accept any Third Party Payments. If you wish for your partner to fund your account, you will need to first arrange for the funds to be transferred into your personal bank account before a transfer to CIX markets can be made.
Providing that the broker is regulated and the account is held in your name, you are able to request a broker to broker cash transfer.
You can fund your account in a number of ways for convenience. We accept Debit & Credit cards, Neteller, Skrill and Bank Wire. Please note that CIX Markets will not accept Third Party funds and the funds must match the name of the account holder.
CIX Markets launched in 2015. CIX Markets is a trading name of City Credit Capital. City Credit Capital was formed in 2001 and has been fully authorised and regulated by the FSA (now FCA) since 2004.
CIX Markets are headquartered in London: 12th Floor, 110 Bishopsgate, London, EC2N 4AY.
We are fully authorised and regulated in the United Kingdom by the Financial Conduct Authority (formerly the Financial Services Authority) under licence number 232015.
CIX Markets provide online FX and CFD trading services to individual investors, traders, fund managers and other financial institutions.
CIX Markets (UK) -12th Floor, 110 Bishopsgate, London EC2N 4AY
Need Help? Talk to us
New Accounts:
+44 (0)20 7614 4688
Users:
+44 (0)20 7614 4668
customerservice@cixmarkets.com
CIX Markets is a trading name of City Credit Capital (UK) Limited,12th Floor, 110 Bishopsgate, London EC2N 4AY. CCC is authorised and regulated by the Financial Conduct Authority. (FCA Registered Number 232015). CCC is registered in England and Wales under Companies' House. Registered Number 04343251.
Tax treatment depends on the individual circumstances of each client. Tax law can change or may differ depending on the jurisdiction in which you are resident.
Please be advised City Credit Capital (UK) Limited does not accept US customers.