+44 (0)20 7614 4688 customerservice@cixmarkets.com

About Us

CIX Markets is a new venture from City Credit Capital (CCC), a FX and CFD provider authorised and regulated by the FCA since 2004.

About Us

CIX Markets is a new venture from City Credit Capital (CCC), a FX and CFD provider authorised and regulated by the FCA since 2004.

Company Profile

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was founded with the goal of bringing the highest level of customer satisfaction through service, execution, fairness and transparency to our clients.

CIX Markets is a trading name of City Credit Capital (UK) Limited who have been providing FX trading for over 10 years through our network of partnerships with institutions, other brokerages, corporations and introducing agents. Our success in this area has been built on our commitment to an exemplary level of customer care and service delivered by a knowledgeable and experienced team who are dedicated to making sure our partners and their clients have the best possible customer experience throughout the relationship.

This is backed up by our superior quality of execution and our bespoke proprietary trading platforms. We feel that there is room and a need for a company whose

mission is to deliver this institutional level of customer service and execution to all clients who wish to trade CFDs and FX across a broad range of products. We have developed our trading platform to meet all the needs of the retail trading community via a user friendly interface backed by our institutional quality execution.

At CIX Markets our underlying aim is that all clients are treated as premium clients.

History

CIX Markets is a new venture from City Credit Capital (UK) Limited (CCC), a FX and CFD provider authorised and regulated by the FCA since 2004.

Founded in 2001, City Credit Capital (UK) Limited (CCC) is a world leader in retail derivative trading, offering

Regulation_355x347
cix-platform4-350x211

online dealing services to private investors, institutions, banks and brokerages. Specialising in Foreign Exchange (Forex) and Contracts for Difference (CFDs), clients are given 24 hour access to the global financial markets through the trading platform – MarketsTrader2. The success of CCC has been built on three key pillars of strength: Strong regulatory oversight, on-going technological innovation, and dedicated, experienced staff. Operating in a highly regulated environment engenders transparency and trust, offering our customers and partners enhanced peace of mind.

The company was established with a clear, ambitious vision: to provide our partners and their clients an impeccable trading experience, anchored by an efficient and highly robust trading platform. We are committed to the development of our exclusive trading platform, devoting considerable resources to constantly deliver system improvements. Our ultimate assets remain our dedicated and experienced staff, many of which come from varied international financial backgrounds. We are proud to put this expertise and knowledge at the service of our clients and partners.

logo

was founded with the goal of bringing the highest level of customer satisfaction through service, execution, fairness and transparency to our clients.

CIX Markets is a trading name of City Credit Capital (UK) Limited who have been providing FX trading for over 10 years through our network of partnerships with institutions, other brokerages, corporations and introducing agents. Our success in this area has been built on our commitment to an exemplary level of customer care and service delivered by a knowledgeable and experienced team who are dedicated to making sure our partners and their clients have the best possible customer experience throughout the relationship.

This is backed up by our superior quality of execution and our bespoke proprietary trading platforms. We feel that there is room and a need for a company whose mission is to deliver this institutional level of customer service and execution to all clients who

Regulation_355x347

wish to trade CFDs and FX across a broad range of products. We have developed our trading platform to meet all the needs of the retail trading community via a user friendly interface backed by our institutional quality execution.

At CIX Markets our underlying aim is that all clients are treated as premium clients.

History

CIX Markets is a new venture from City Credit Capital (UK) Limited (CCC), a FX and CFD provider authorised and regulated by the FCA since 2004.

Founded in 2001, City Credit Capital (UK) Limited (CCC) is a world leader in retail derivative trading, offering online dealing services to private investors, institutions, banks and brokerages. Specialising in Foreign Exchange (Forex) and Contracts for Difference (CFDs), clients are given 24 hour access to the global financial

platform collection2

markets through the trading platform – MarketsTrader2. The success of CCC has been built on three key pillars of strength: Strong regulatory oversight, on-going technological innovation, and dedicated, experienced staff. Operating in a highly regulated environment engenders transparency and trust, offering our customers and partners enhanced peace of mind.

The company was established with a clear, ambitious vision: to provide our partners and their clients an impeccable trading experience, anchored by an efficient and highly robust trading platform. We are committed to the development of our exclusive trading platform, devoting considerable resources to constantly deliver system improvements. Our ultimate assets remain our dedicated and experienced staff, many of which come from varied international financial backgrounds. We are proud to put this expertise and knowledge at the service of our clients and partners.

Safety of Client Funds

All CIX Markets client’s money received by City Credit Capital will be held in segregated accounts, and are therefore entirely separate from our own. In the unlikely event of a default, rest assured client funds will be returned directly to them rather than being treated as a recoverable asset by general creditors.

All money held on behalf of clients is held in accounts with top-tier rated banks.

CCC is an FCA regulated and authorised firm, and as such all clients of CCC and CIX Markets are automatically protected by The Financial Services Compensation Scheme (FSCS). Customers of CIX Markets and City Credit Capital would be eligible to make a claim to the FSCS for compensation up to a maximum of £50,000 if the company ceases trading or becomes insolvent.

For more details please see Regulation – Requirements of FCA regulated brokers.

fund safety

Regulation

– CIX has a board who are jointly and individually responsible for the fair and compliant running of the firm

– We have to adhere to our own and the FCA’s guidelines, policies and procedures

– Your funds are deposited in segregated UK bank accounts that cannot be used as company assets

– In the event of an unforeseen event, your money (up to £50k in deposits) is guaranteed to be paid back (under the FSCS scheme)

– The FCA, and CIX Markets always put “Treating Customers Fairly” at the heart of running the business

– In the event of you making a complaint there is a prescribed, transparent process for handling and resolution of your complaint

City Credit Capital (UK) Limited (CCC) is authorised by the FCA to hold client money and client assets. Our company registration number is 232015 and you can learn more about our regulatory status by going to the Financial Conduct Authority UK’s website.

http://www.fsa.gov.uk/register
/firmSearchForm.do

Financial Conduct Authority

The Financial Conduct Authority (FCA) regulates most of the financial services markets, exchanges, and firms in the UK. It sets the standards and principles that must be met and can take action against firms if they fail to meet the required standards.

Requirements of FCA regulated brokers

As an FCA regulated firm, CIX Markets as part of CCC is obligated to meet the stringent standards set by the FCA, submit financials reports on a regular basis and undertake detailed annual audits. This includes ensuring that client funds are held in quality Tier 1 banks approved by the FCA. All money received from our clients is treated as “Client Money” under FCA client

money rules. Under these rules all client money must be kept separate from company funds, in a segregated account and at no point can client money be treated as company assets. City Credit Capital cannot use client money to cover their own needs, expenses and risks or utilise those funds in case of insolvency. This means higher protection of investments for all our clients. Client money rules form one of the most important parts of the UK financial regulatory system related to consumers and City Credit Capital is committed to upholding them.

If an FCA regulated company fails to meet its financial obligations, a liquidator would not be able to use client money to meet claims of general creditors of the failed company. Clients’ funds can only be used to pay out compensation to clients who held deposits with the company. This is in contrast to US NFA regulated firms, where client funds are not kept in segregated accounts, in the case of a company failure in the US clients are treated as general creditors.

If you prefer to speak to the FCA directly, you can telephone the FCA Consumer Help Line on 0845 606 1234 (8am-6pm Monday to Friday). Alternatively, write to them at;

FCA Consumer Help Line
25 The North Colonnade
Canary Wharf
London, E14 5HS.

Or visit the FCA website http://www.fca.org.uk/

Conflicts Policy

The Conflicts Policy covers conflicts and potential conflicts that may arise between us or an employee of the company and you the client, as well as between you and another client.

Below, you will find a summary of the most recent City Credit Capital Conflicts of Interest Policy.

Summary of Conflicts of Interest Policy
Effective: 1st November 2007

General

This policy covers conflicts that may arise between the company or an employee of the company and its clients, as well as between clients. The firm’s senior management is responsible for ensuring that the systems, controls and procedures in place are robust and adequate to identify and manage a conflict as and when it arises. These procedures are regularly reviewed by the Compliance Department in order to ensure that they are up to date, reflect best practice and that all the necessary activities and regulations are covered.

Guarding Against Conflicts of Interest

Different systems and procedures have been put in place to minimise any potential for conflicts of interest. This list, although not exhaustive, includes:

  • Personal account dealing requirements within the firm
  • Chinese walls preventing the flow of information between individual departments where a conflict may exist
  • A gifts and inducements policy
  • Segregation of duties where a potential conflict of interest may arise if duties are carried out by the same individual
  • A public disclosure policy (“whistleblowing”) for the firm

Where we are aware of a conflict, we will disclose it to our clients prior to undertaking investment business for the clients or, if we do not disclose it, we will manage the conflict in line with our policy and procedures. In some cases, we may decide not to proceed with a transaction which has given rise to a conflict of interest.

Any further questions on this matter should be addressed to our Compliance Department.

Compliance Department
City Credit Capital (UK) Ltd.
12th Floor
110 Bishopsgate
London
EC2N 4AY UK

Email: compliance@cixmarkets.com
Telephone: +44 (0) 20 7614 4600
Fax: +44 (0) 20 7614 4660

Treating Customers Fairly

At the heart of our desire to provide a superior level of customer service to all our clients is a commitment from the CEO down to the newest member of the team to adhere to and better the FCA principles of TCF.

CIX Markets is committed to ensuring that the FCA principle of Treating Customers Fairly (TCF) is applied to all areas of the firm’s business and it believes that by adopting TCF it will add value to the service provided to our customers.

CIX Markets aims to:

  • Meet the needs of each customer by offering a transparent, efficient and professional service which it will constantly review to identify areas for improvement
  • Ensure we treat customers fairly and deal with any complaints that arise, promptly and fairly, and in line with FCA deadlines and rules
  • Ensure that TCF values adopted by the directors of the firm are communicated to, and supported by, all staff members; and
  • Ensure that the standard of service provided to all our customers either meets or exceeds the standards required by the Financial Conduct Authority.

fair treatment

Complaints

At CIX Markets we aim to provide the best possible service, however if you think that we do not deliver what we have promised we want to hear from you. This will give us a chance to put things right and improve our service.

Below, you will find a summary of our  Complaints Procedure which may be of use to you in the event of an issue or complaint you wish to pursue.

All formal complaints should in the first instance be made in writing to us: Compliance Department, CIX Markets, 12th Floor, 110 Bishopsgate, London EC2N 4AY, UK and marked for the attention of our Compliance Officer. Please refer to our Terms and Conditions for further information.

To help us investigate and resolve your complaint you need to provide us with certain information as follows:

  • Your name and address
  • Your account number (if you have one)
  • A daytime telephone number or an email address so we can contact you
  • A clear description of your complaint
  • Details of what you would like us to do

When submitting your query or complaint, you may do so by telephone, email, post or fax.

By post
Compliance Department
CIX Markets
12th Floor,
110 Bishopsgate
London
EC2N 4AY UK

By email
compliance@cixmarkets.com

By telephone
+44 (0) 20 7614 4600

By Fax
+44 (0) 20 7614 4660

We aim to resolve the complaint as quickly as possible and will provide an acknowledgment of the complaint promptly, as well as details of who is handling your complaint and how to contact them. After we have investigated your complaint we will provide a final written response within 8 weeks of receiving the complaint.

If you are still unhappy with our efforts to settle your complaint you can refer the complaint to FOS – the Financial Ombudsman Service – who deal with unresolved complaints from individual clients and business customers with a turnover less than £1 million per year. You must refer your complaint to FOS within 6 months.

Write to
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone: +44 (0) 845 080 1800

Email: complaint.info@financial-ombudsman.org.uk or log on to: www.financial-ombudsman.org.uk

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110 Bishopsgate
EC2N 4AY, London
United Kingdom
Tel: +44 (0)20 7614 4600
Fax: +44 (0)20 7614 4660

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United Kingdom
Tel: +44 (0)20 7614 4600
Fax: +44 (0)20 7614 4660

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110 Bishopsgate
EC2N 4AY, London
United Kingdom
Tel: +44 (0)20 7614 4600
Fax: +44 (0)20 7614 4660

CIX Markets. Where the client comes first.

Disclaimer
CFD and Fx trading can result in losses that exceed your deposits. Ensure you understand the risks.