CIX Markets. Where the client comes first.

About Us

CIX Markets is a new venture from City Credit Capital (CCC), a FX and CFD provider authorised and regulated by the FCA since 2004.

About Us

CIX Markets is a new venture from City Credit Capital (CCC), a FX and CFD provider authorised and regulated by the FCA since 2004.

Company Profile

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was founded with the goal of bringing the highest level of customer satisfaction through service, execution, fairness and transparency to our clients.

CIX Markets is a trading name of City Credit Capital (UK) Limited who have been providing FX trading for over 10 years through our network of partnerships with institutions, other brokerages, corporations and introducing agents. Our success in this area has been built on our commitment to an exemplary level of customer care and service delivered by a knowledgeable and experienced team who are dedicated to making sure our partners and their clients have the best possible customer experience throughout the relationship.

This is backed up by our superior quality of execution and our bespoke proprietary trading platforms. We feel that there is room and a need for a company whose

mission is to deliver this institutional level of customer service and execution to all clients who wish to trade CFDs and FX across a broad range of products. We have developed our trading platform to meet all the needs of the retail trading community via a user friendly interface backed by our institutional quality execution.

At CIX Markets our underlying aim is that all clients are treated as premium clients.

History

CIX Markets is a new venture from City Credit Capital (UK) Limited (CCC), a FX and CFD provider authorised and regulated by the FCA since 2004.

Founded in 2001, City Credit Capital (UK) Limited (CCC) is a world leader in retail derivative trading, offering

Regulation_355x347
cix-platform4-350x211

online dealing services to private investors, institutions, banks and brokerages. Specialising in Foreign Exchange (Forex) and Contracts for Difference (CFDs), clients are given 24 hour access to the global financial markets through the trading platform – MarketsTrader2. The success of CCC has been built on three key pillars of strength: Strong regulatory oversight, on-going technological innovation, and dedicated, experienced staff. Operating in a highly regulated environment engenders transparency and trust, offering our customers and partners enhanced peace of mind.

The company was established with a clear, ambitious vision: to provide our partners and their clients an impeccable trading experience, anchored by an efficient and highly robust trading platform. We are committed to the development of our exclusive trading platform, devoting considerable resources to constantly deliver system improvements. Our ultimate assets remain our dedicated and experienced staff, many of which come from varied international financial backgrounds. We are proud to put this expertise and knowledge at the service of our clients and partners.

logo

was founded with the goal of bringing the highest level of customer satisfaction through service, execution, fairness and transparency to our clients.

CIX Markets is a trading name of City Credit Capital (UK) Limited who have been providing FX trading for over 10 years through our network of partnerships with institutions, other brokerages, corporations and introducing agents. Our success in this area has been built on our commitment to an exemplary level of customer care and service delivered by a knowledgeable and experienced team who are dedicated to making sure our partners and their clients have the best possible customer experience throughout the relationship.

This is backed up by our superior quality of execution and our bespoke proprietary trading platforms. We feel that there is room and a need for a company whose mission is to deliver this institutional level of customer service and execution to all clients who

Regulation_355x347

wish to trade CFDs and FX across a broad range of products. We have developed our trading platform to meet all the needs of the retail trading community via a user friendly interface backed by our institutional quality execution.

At CIX Markets our underlying aim is that all clients are treated as premium clients.

History

CIX Markets is a new venture from City Credit Capital (UK) Limited (CCC), a FX and CFD provider authorised and regulated by the FCA since 2004.

Founded in 2001, City Credit Capital (UK) Limited (CCC) is a world leader in retail derivative trading, offering online dealing services to private investors, institutions, banks and brokerages. Specialising in Foreign Exchange (Forex) and Contracts for Difference (CFDs), clients are given 24 hour access to the global financial

platform collection2

markets through the trading platform – MarketsTrader2. The success of CCC has been built on three key pillars of strength: Strong regulatory oversight, on-going technological innovation, and dedicated, experienced staff. Operating in a highly regulated environment engenders transparency and trust, offering our customers and partners enhanced peace of mind.

The company was established with a clear, ambitious vision: to provide our partners and their clients an impeccable trading experience, anchored by an efficient and highly robust trading platform. We are committed to the development of our exclusive trading platform, devoting considerable resources to constantly deliver system improvements. Our ultimate assets remain our dedicated and experienced staff, many of which come from varied international financial backgrounds. We are proud to put this expertise and knowledge at the service of our clients and partners.

Safety of Client Funds

All CIX Markets client’s money received by City Credit Capital will be held in segregated accounts, and are therefore entirely separate from our own. In the unlikely event of a default, rest assured client funds will be returned directly to them rather than being treated as a recoverable asset by general creditors.

All money held on behalf of clients is held in accounts with top-tier rated banks.

CCC is an FCA regulated and authorised firm, and as such all clients of CCC and CIX Markets are automatically protected by The Financial Services Compensation Scheme (FSCS). Customers of CIX Markets and City Credit Capital would be eligible to make a claim to the FSCS for compensation up to a maximum of £85,000 if the company ceases trading or becomes insolvent.

For more details please see Regulation – Requirements of FCA regulated brokers.

fund safety

Regulation

– CIX has a board who are jointly and individually responsible for the fair and compliant running of the firm

– We have to adhere to our own and the FCA’s guidelines, policies and procedures

– Your funds are deposited in segregated UK bank accounts that cannot be used as company assets

– In the event of an unforeseen event, your money (up to £85k in deposits) is guaranteed to be paid back (under the FSCS scheme)

– The FCA, and CIX Markets always put “Treating Customers Fairly” at the heart of running the business

– In the event of you making a complaint there is a prescribed, transparent process for handling and resolution of your complaint

City Credit Capital (UK) Limited (CCC) is authorised by the FCA to hold client money and client assets. Our company registration number is 232015 and you can learn more about our regulatory status by going to the Financial Conduct Authority UK’s website.

http://www.fsa.gov.uk/register
/firmSearchForm.do

Financial Conduct Authority

The Financial Conduct Authority (FCA) regulates most of the financial services markets, exchanges, and firms in the UK. It sets the standards and principles that must be met and can take action against firms if they fail to meet the required standards.

Requirements of FCA regulated brokers

As an FCA regulated firm, CIX Markets as part of CCC is obligated to meet the stringent standards set by the FCA, submit financials reports on a regular basis and undertake detailed annual audits. This includes ensuring that client funds are held in quality Tier 1 banks approved by the FCA. All money received from our clients is treated as “Client Money” under FCA client

money rules. Under these rules all client money must be kept separate from company funds, in a segregated account and at no point can client money be treated as company assets. City Credit Capital cannot use client money to cover their own needs, expenses and risks or utilise those funds in case of insolvency. This means higher protection of investments for all our clients. Client money rules form one of the most important parts of the UK financial regulatory system related to consumers and City Credit Capital is committed to upholding them.

If an FCA regulated company fails to meet its financial obligations, a liquidator would not be able to use client money to meet claims of general creditors of the failed company. Clients’ funds can only be used to pay out compensation to clients who held deposits with the company. This is in contrast to US NFA regulated firms, where client funds are not kept in segregated accounts, in the case of a company failure in the US clients are treated as general creditors.

If you prefer to speak to the FCA directly, you can telephone the FCA Consumer Help Line on 0845 606 1234 (8am-6pm Monday to Friday). Alternatively, write to them at;

FCA Consumer Help Line
25 The North Colonnade
Canary Wharf
London, E14 5HS.

Or visit the FCA website http://www.fca.org.uk/

Conflicts Policy

The Conflicts Policy covers conflicts and potential conflicts that may arise between us or an employee of the company and you the client, as well as between you and another client.

Below, you will find a summary of the most recent City Credit Capital Conflicts of Interest Policy.

Summary of Conflicts of Interest Policy
Effective: 1st November 2007

General

This policy covers conflicts that may arise between the company or an employee of the company and its clients, as well as between clients. The firm’s senior management is responsible for ensuring that the systems, controls and procedures in place are robust and adequate to identify and manage a conflict as and when it arises. These procedures are regularly reviewed by the Compliance Department in order to ensure that they are up to date, reflect best practice and that all the necessary activities and regulations are covered.

Guarding Against Conflicts of Interest

Different systems and procedures have been put in place to minimise any potential for conflicts of interest. This list, although not exhaustive, includes:

  • Personal account dealing requirements within the firm
  • Chinese walls preventing the flow of information between individual departments where a conflict may exist
  • A gifts and inducements policy
  • Segregation of duties where a potential conflict of interest may arise if duties are carried out by the same individual
  • A public disclosure policy (“whistleblowing”) for the firm

Where we are aware of a conflict, we will disclose it to our clients prior to undertaking investment business for the clients or, if we do not disclose it, we will manage the conflict in line with our policy and procedures. In some cases, we may decide not to proceed with a transaction which has given rise to a conflict of interest.

Any further questions on this matter should be addressed to our Compliance Department.

Compliance Department
City Credit Capital (UK) Ltd.
12th Floor
110 Bishopsgate
London
EC2N 4AY UK

Email: compliance@cixmarkets.com
Telephone: +44 (0) 20 7614 4600
Fax: +44 (0) 20 7614 4660

Treating Customers Fairly

At the heart of our desire to provide a superior level of customer service to all our clients is a commitment from the CEO down to the newest member of the team to adhere to and better the FCA principles of TCF.

CIX Markets is committed to ensuring that the FCA principle of Treating Customers Fairly (TCF) is applied to all areas of the firm’s business and it believes that by adopting TCF it will add value to the service provided to our customers.

CIX Markets aims to:

  • Meet the needs of each customer by offering a transparent, efficient and professional service which it will constantly review to identify areas for improvement
  • Ensure we treat customers fairly and deal with any complaints that arise, promptly and fairly, and in line with FCA deadlines and rules
  • Ensure that TCF values adopted by the directors of the firm are communicated to, and supported by, all staff members; and
  • Ensure that the standard of service provided to all our customers either meets or exceeds the standards required by the Financial Conduct Authority.

fair treatment

COMPLAINTS PROCEDURE

If you have a query or you are dissatisfied, your first point of contact should be our Customer Support team via email customerservice@cixmarkets.com or telephone (+44 (0) 207 614 4668).

 For us to investigate your complaint quickly and efficiently, we need as much information from you as possible. This includes: 

·         your name and client reference number (if you have one)

·         a clear description of your complaint

·         details of any requests you may have (i.e. what you would like us to do to resolve your complaint); and

·         copies of relevant documents, such as emails or screenshots.

Our Customer Support team will try to resolve your concern as quickly as possible. If you are happy with their proposed resolution of your case, we will treat your complaint as resolved and will provide you with Summary Resolution Communication (SRC) by the third business day following receipt of your complaint. The SRC will include the outcome of your complaint and will inform you if you have a right to refer your complaint to an alternative dispute resolution (ADR) entity (specifically, the Financial Ombudsman Service), or whether you may be able to take civil action.

 If you are unhappy with the Customer Support team’s proposed resolution, all of the details relating to your complaint will be sent to our Compliance department by the fourth business day following receipt of your complaint. The Compliance department will: 

  • Promptly send a written acknowledgement to you via email
  • Investigate your dispute competently, diligently and impartially
  • Keep you informed of the progression of its investigation of your complaint
  • Send a ‘final response’ within eight (8) weeks after the complaint was received with its findings and conclusions. The final response will confirm whether the complaint should be upheld and whether or not any redress or remedial actions are proposed
  • Inform you that if you are not satisfied with the response, you may be able to refer the complaint to an alternative dispute resolution (ADR) entity or take civil action.

 The Compliance Department (who undertake the complaints management function) can be contacted at compliance@cixmarkets.com

If you are an eligible complainant and (a) you have not received a final response within eight (8) weeks of making your complaint, or (b) you are not satisfied with the final response letter, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge.

 Further details for the Financial Ombudsman Service and how to refer a complaint will be provided in the Compliance department’s final response.  Please note that if you wish to refer your matter to the Ombudsman, you must do so within six (6) months of the date of the final response we send to you.

 Address of the Financial Ombudsman Service:

 Financial Ombudsman Service

Exchange Tower

London

E14 9SR

www.financial-ombudsman.org.uk

 

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110 Bishopsgate
EC2N 4AY, London
United Kingdom
Tel: +44 (0)20 7614 4600
Fax: +44 (0)20 7614 4660

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110 Bishopsgate
EC2N 4AY, London
United Kingdom
Tel: +44 (0)20 7614 4600
Fax: +44 (0)20 7614 4660

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110 Bishopsgate
EC2N 4AY, London
United Kingdom
Tel: +44 (0)20 7614 4600
Fax: +44 (0)20 7614 4660

CIX Markets. Where the client comes first.